Your server,
handled properly.
Security updates, monitoring, intrusion detection and recovery planning, while the account, the machine and the administrative access all stay yours.
We check what is running, what is exposed and whether your backups actually restore. You get the findings in writing whether or not you continue.
Clear operational ownership.
Every job has one owner. Nothing sits in the gap between your team and ours.
| Job | In practice | Owner |
|---|---|---|
| Hardening | Secure access, key-only SSH and firewall configuration. | CraftSupport |
| Patching | Scheduled OS and package updates, rebootless where supported. | CraftSupport |
| Monitoring | Availability, performance and alerts routed to someone who can act. | CraftSupport |
| Backups | Off-site, versioned and integrity checked, with documented restores. | CraftSupport |
| Hosting account | The provider account and the bill remain in your name. | You |
Scroll the table sideways to see every column.
Straightforward pricing.
Core licences included. No setup fee, no minimum term, and 30 days’ notice if it is not working for you.
Hosting-provider charges stay on your own account, so you are never locked into ours.
Straight answers.
The questions people actually ask before handing over a production machine.
Linux VPSs, dedicated machines and small server groups: setup, hardening, patching, monitoring, intrusion detection, verified off-site backups and private access. Windows Server can be reviewed separately, while Linux remains the primary focus.
No. You retain ownership and administrative access while CraftSupport handles routine maintenance, monitoring and recovery planning in clear language.
Monitoring runs continuously. Out-of-hours response is best-effort unless your agreement includes contractual response times. Required coverage is agreed before service begins.
Core licences for the stated monitoring, supported rebootless patching and intrusion-detection stack are included. Exceptional third-party requirements are identified before commitment.
Yes. The first step reviews what is running, what is exposed and whether existing backups can genuinely be restored. You receive the findings before ongoing management begins.
Backup jobs are monitored and repository integrity is checked. Restore procedures are documented; the frequency and scope of test restores are agreed for your service.
Hosting-provider charges, application development, major migrations and unusual third-party products are separate unless explicitly included in your agreement.
The standard offer has no minimum term and uses 30 days’ notice. Access, documentation and ownership remain with you, with handover steps agreed before closure.
Start with a review, not a contract.
We look at what is running, what is exposed and whether a restore would actually work. You get the findings in writing either way.
No setup fee, no minimum term, 30 days’ notice.